We want your order to arrive as described. Contact us through the Contact page before sending anything back.
Standard returns
Most unopened and unused items in their original condition may be requested for return within 30 days of delivery. Return approval is required before shipment. Unless the return is due to our error, return shipping costs are the customer’s responsibility and original shipping charges are not refundable.
Personal-care and hygiene products
For health and hygiene reasons, opened or used toothbrushes, toothpaste, deodorant, soap, wipes, and other personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect orders
Contact us within 7 days of delivery and include your order number, a description of the problem, and clear photos of the item and shipping package. We will review the issue and provide the appropriate replacement, return instructions, or refund.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or card provider may require additional processing time.